To safeguard the 2.4 million Intesa Sanpaolo consumers involved in the deal, the Italian Competition Authority halted the transfer to the digital bank Isybank. The Antitrust Authority revealed this in a note, explaining that account holders would be able to choose whether to maintain their accounts with Intesa under the prior circumstances or to transfer them to Isybank. The Authority has taken a precautionary measure to prohibit account holders who have not provided their express approval from transitioning to digital banking. This deal has so far involved around 300,000 clients out of a total of 2.4 million that Intesa Sanpaolo aims to transfer to Isybank. More than 5,000 customers (including more than 3,000 after the probe began) requested the Authority's assistance. According to the Authority, the transfer was planned in a way that violated the norms of the Consumer Code. In reality, as a result of the move, the affected account holders would no longer have been able to access the branch or online banking via personal computers, and would have had to conduct all banking transactions through the App.