Backpacks, suitcases, carts... What should I do with them? Luggage might be a hindrance for those who have free time between their arrival (or departure) and the check-in (or check-out) time of the accommodation facility. To help travelers, novel services from operators are spreading in parallel with short-term rental platforms, namely to ensure luggage storage, a market with a global potential worth of over 8 billion euros. The market share in Italy is about 400 million euros, or 15% of the total in Europe. According to an online search of the top five European destinations for tourists in 2022, the daily rent for a locker in the central station in Venice and Amsterdam is 10 euros, followed by Rome (9.6 euros), Paris (9.5 euros), and Berlin (9 euros). However, analysts believe that this model has numerous limitations that discourage its use, such as a lack of capillarity and perception of service quality, a lack of information on actual storage space availability, and the inability to book and pay online in most cases. These issues can be addressed through the services provided by digital providers, who, first and foremost, ensure maximum territorial coverage through partnerships with commercial activities that have spaces for luggage storage, but who, above all, completely digitize the experience. Users can, in fact, book in advance and pay via the app, frequently at lower prices, access the service 24 hours a day, and take advantage of added services such as luggage insurance.
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