Ensuring accessible travel for all and promoting an inclusive environment means helping to build a more inclusive community. This is not only limited to the removal of physical barriers, but also extends to services. Ensuring linguistic accessibility to travel information for passengers with specific communication needs is one of the main goals of Trenitalia, the leader of the Passenger Hub of the FS Group. In fact, Trenitalia is the first operator in the mobility sector in Italy to guarantee a video-interpreting service, free and immediate in Italian sign language, or LIS. The initiative aims to improve the travel experience and simplify communication. The service operated by VEASYT, which specializes in video-interpreting in LIS, is active as of today in an experimental phase. Simultaneous translation to and from Italian and Italian Sign Language is provided by a professional interpreter who responds to the video call of the FS operator and the customer, supporting the dialogue with a waiting time of less than 30 seconds. Travelers can activate the service using dedicated tablets available to Trenitalia staff or directly from their smartphones by framing a QR code. The service can be used at ticket offices, HS and regional sales and service desks and FRECCIALounge every day, Monday through Sunday, from 8am to 6pm (including holidays) in the stations of Milano Centrale, Bologna Centrale, Firenze Santa Maria Novella, Roma Termini and Napoli Centrale.
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