Research dedicated to analyzing the state of the art of digital transformation, titled "Management Software in Italy: a snapshot of Public Administration", was presented yesterday. The survey was conducted by the Digital Innovation Observers of the School of Management of the Politecnico di Milano carried out in collaboration with AssoSoftware and the Digital Agenda Observatory. A total of 821 local governments, 193 municipalities, were interviewed during the research, and a maturity index on the state of digitization of public administration was created. Maturity in the use of management software was assessed not only by their adoption, but also by the ability to integrate them at the technical level and use them properly. According to the findings, more than one-third of municipal entities (36%) are still at an early stage of digitalization and organizational change. Yet, even under the impetus of the National Recovery and Resilience Plan, adoption rates of digital solutions, such as software, in municipalities are significant: administrative and accounting management software exceeds 80% uptake, followed by document management and workflow and human resource management above 60%. Less common, however, is the use of solutions for citizen relationship management (56%) and planning and control (36%). However, lack of dedicated staff and specific skills combined with high implementation costs and resistance to change are among the main brakes to mature adoption of these solutions, especially among small and medium-sized municipalities. Today, 85% of municipalities say they rely on software vendors to make up for a lack of in-house technical expertise. The lack of digital and technology skills is also common in the private sector, but in the public sector it suffers from greater procedural rigidity and lower attractiveness.
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